Posts Tagged ‘Stephen Gardner’

Amtrak Makes Changes in Executive Ranks

June 7, 2019

Amtrak has made two changes in its upper executive ranks.

It has named Tracie Winbigler as executive vice president and chief financial officer, and appointed Stephen Gardner as chief operating and commercial officer.

Winbigler will join Amtrak on June 24 and be responsible for the carrier’s finance, treasury, accounting and control functions.

She most recently served as CFO at Recreational Equipment Incorporated and before that spent three years at National Geographic where she served as chief operating officer for part of her time there.

Gardner has been named to a newly created position and will report directly to Amtrak President Richard Anderson.

Gardner will be responsible for Amtrak’s day-to-day operations. Other duties will include overseeing the annual operating plan and strengthening coordination between functions across the railroad

He will oversee Amtrak’s operations, administration, marketing, strategy and planning, information technology, product development and customer experience, government affairs and corporate communications functions.

Gardner is already a senior executive vice president at Amtrak, a post he has held since December 2018.

Newman Gets Promotion at Amtrak

April 23, 2019

Dennis Newman has been named by Amtrak to be its executive vice president, planning and strategy.

He joined Amtrak in December 2017 as Amtrak’s vice president of planning, strategy and research.

Before coming to Amtrak, Newman worked for Dish Network as vice president of sales. He also did stints at Northwest Airlines and Delta Air Lines for more than 17 years.

In a news release, Amtrak said that the corporate planning and strategy functions led by Newman and the commercial and marketing functions headed by Roger Harris will become separate entities within the group led by Stephen Gardner, senior executive vice president of commercial, marketing and strategy.

Previously, both of those functions reported to Chief Marketing and Commercial Officer Tim Griffin, who recently retired from Amtrak.

Will Buses Replace Corridor Trains, Too?

March 17, 2019

The Rail Passengers Association said last week that the proposed Trump administration federal budget would not just eliminate long-distance trains it would also replace some corridor trains with subsidized bus service.

In a blog posting on the RPA website, the rail passenger advocacy group did not provide any details of the bus for train proposal, noting that the full budget will not be available until March 18 and many of the details are still unclear.

However, RPA said that federal transportation officials have signaled that they do not support using federal dollars for what they see as local responsibilities.

This includes the proposed new Hudson River rail tunnels. “Transit projects are local responsibilities, and elected officials from New York and New Jersey are the ones accountable for them,” said DOT Deputy Secretary Jeffrey Rosen.

The budget proposal released last week by the administration suggested that long-distance trains be replaced by buses.

At a House committee hearing last week Amtrak Senior Executive Vice President Stephen Gardner was asked about that and responded that the carrier is itself seeking to better understand the administration’s proposal.

However, Gardner told the committee that Amtrak wants to launch a series of new corridor services, noting that some of those corridors now exist within the confines of Amtrak’s long-distance network.

“There are a core set of long-distance routes which we think make sense in the future of the [national] network and for which federal support will be necessary,” he said.

“There are a number of routes which we do think have opportunity for expanded corridor service, and of course we today have, through the Section 209 of PRIIA, a strong partnership with states to support and fund corridor services.

“Many corridors exist today on long-distance routes, so there are opportunities to have corridors that today are served by long-distance trains served instead by corridor trains.”

One example of that would be Chicago-Twin Cities, which is part of the route of the Chicago-Seattle/Portland Empire Builder.

Gardner acknowledged that creating these corridors will require a “strong partnership” among the states, the federal government and Amtrak.

Saying it would be a big transition to start adding those services, Gardner said he thought it would be “appropriate for Congress through reauthorization or your committee to look at the right partnership between the federal government and the states as part of the modernization of the network. There are clearly interests that are local, intrastate and national that would be served by such an improvement.”

Amtrak plans to seek the full $1.8 billion that it has been authorized under the FAST Act.

“But we’ll include a long list of things that we think are worthy of additional funding so we see really no shortage of things that require continued federal investment and partnership with our states,” Gardner said.

The budget proposal for fiscal year 2020 that the administration released last week proposed cutting $455.6 million from Amtrak and intercity rail programs.

It proposed allocating “$550 million in transitional grants for states to help pay for a restructuring of the Amtrak network.

The budget proposal includes $936 million in direct grants to Amtrak for the Northeast Corridor and existing State-supported lines.

Amtrak PTC Stance Endangers 8 Trains

August 28, 2018

An Amtrak official last week reiterated the carrier’s stance that it will not operate on rail lines lacking positive train control after Dec. 31.

The declaration was made by Senior Vice President and Chief Commercial Officer Stephen Gardner during a meeting in Raton, New Mexico, to discuss the future of the Southwest Chief.

Garnder also said the Amtrak board of directors has decreed that the policy will stand even in cases where a host railroad has been granted a PTC exemption by the Federal Railroad Administration.

That stance, if not reversed, would endanger eight Amtrak routes. Trains magazine reported on its website that those trains are:

  • Southwest Chief: Between La Junta, Colorado, and Dailies, New Mexico, and through Topeka, Kansas.
  • Cardinal:  Buckingham Branch Railroad between Orange and Clifton Forge, Virginia.
  • California Zephyr: On 152 miles of Union Pacific’s Green River subdivision west of Grand Junction, Colorado.
  • Texas Eagle: On 110 miles of UP’s Desoto subdivision south of St. Louis.
  • Downeaster: North of Haverhill, Massachusetts, to Brunswick, Maine., on Pan Am Railways
  • Vermonter: On the New England Central north of Springfield, Massachusetts.
  • Ethan Allen: On Vermont Railway east of Whitehall, New York.
  • City of New Orleans: On 18 miles of Canadian National in Memphis, Tennessee, and New Orleans

All Aboard Ohio reported that the Lake Shore Limited might also be in danger because it uses eight miles of CSX track between downtown Cleveland and Collinwood Yard that do not have PTC.

Amtrak and elected officials in Kansas, Colorado and New Mexico have been locked in a battle over the Southwest Chief.

The elected officials are angry because Amtrak refuses to release its share of matching funds for a federal TIGER grant won by Colfax County, New Mexico, to rebuild the route used by the Chief in New Mexico.

Earlier TIGER grants have been used to rebuild the route of Nos. 3 and 4 in Colorado and Kansas.

Steve Cottrell, the assistant city manager of Garden City, Kansas, attended the meeting and said Gardner insisted that Amtrak “had no preconceived end game in mind.”

However , Gardner’s presentation included the proposed bus bridge between either Dodge City, Kansas, or La Junta, Colorado, and Albuquerque.

A draft schedule shows Nos. 3 and 4 originating and terminating in Dodge City, with the bus service connecting there.

The bus service in turn would connect with a Los Angeles-Albuquerque train.

Amtrak envisions the Chicago-Dodge City, and Albuquerque-Los Angeles trains each having two locomotives, two coaches, one coach-baggage car and a café car.

The passenger carrier estimates it will need to spend between $4 million and more than $13 million to establish layover and turning facilities in Dodge City and Albuquerque.

“I made the statement to him that it would have been a much more pleasant meeting had Amtrak sat down with the [Southwest Chief] Coalition, and state DOT’s prior to making such statements because we want to work out how to get the TIGER 9 [grant, the latest providing funding to maintain the Chief route] off the ground and get a commitment for their share of the money,” Cottrell told Trains.

“If it’s going to take working out another three- to five-year plan for the improvements, either to the railroad or start some phased installation of PTC, so be it, but to get blindsided by this bus bridge thing and then come in and say they have no preconceived idea just kind of set a negative tone to the meeting that shouldn’t have had to be that way,” he said.

Amtrak Says Montana Ticket Office Closings are Final

June 8, 2018

Amtrak has told a Montana senator that the closing of ticket offices in Havre and Shelby is final.

In a letter to Jon Tester, Amtrak Executive Vice President Stephen J. Gardner said the Havre ticket agents have lost their jobs.

Gardner said in the letter that most Amtrak passengers purchase tickets online and over the phone nationwide and that the passenger carrier is eliminating ticket agents at stations averaging fewer than 40 passengers a day.

Tester’s press secretary, Marnée Banks, said the senator is continuing to look at what can be done to save the ticket offices.

The letter from Gardner also reiterated a comment he made to a congressional committee that Amtrak at this time has no plans of reducing the frequency of operation of the Chicago-Seattle/Portland Empire Builder, which is Montana’s only Amtrak train.

“Amtrak must remain mindful of our congressional directive . . . to minimize government subsidies,” Gardner said. “We estimate that removing full-time agents from these two stations with fewer than 40 passengers will save approximately $200,000.”

Money saved from closing ticket offices will be redirected toward the national network capital investments and other improvements, Gardner said.

Gardner said 6 percent of ticket sales are made through traditional ticket agents at stations nationwide.

“Of nearly 10,000 customers boarding at (the Havre and Shelby) stations in Montana so far this fiscal year, we believe that only 30 percent and 17 percent, respectively, purchase tickets though the stations agents and of these approximately 2,300 passengers, only 14 percent and 16 percent, respectively, paid with cash,” Gardner said.

However, former Amtrak Havre ticket agent Leslie Shelton said during a meeting of the Havre City Council that she and a co-worker started in April tracking ticket sales in Havre and found that seven out of 10 passengers purchased their tickets from the ticket agents, with a large number of them being purchased with cash.

Both Havre and Shelby offered checked baggage service, which also ended with the closing of the ticket offices.

Gardner said in his letter that the onboard crew will offer any necessary baggage assistance for passengers whether they are boarding or disembarking from the train.

Amtrak has hired caretakers at both stations who will open and close the waiting room around train time and keep it clean.

No Plans to End Long-Distance Trains Amtrak Executive Tell RPA During Meeting

May 30, 2018

Amtrak executives have pledged to the Rail Passengers Association that the carrier has no plans to discontinue long-distance trains.

The pledge came during a meeting last week between RPA CEO Jim Mathews and Amtrak CEO Richard Anderson and Executive Vice President and Chief Commercial Officer Stephen Gardner.

Anderson said during the meeting that Amtrak will always have long-distance trains and it plans selective upgrades to some long-distance trains. Amtrak will also work to improve meal service aboard all trains.

Writing on the RPA blog, Mathews said that in the wake of the meeting that long-distance trains are no longer targets for elimination for now.

The meeting yielded information about Amtrak’s plans, including selectively upgrading what Anderson termed “epic, experiential” trains such as the Empire Builder and Coast Starlight

Anderson and Gardner also said Amtrak will issue soon a request for proposals to replace the carrier’s diesel locomotives.

Amtrak plans to move quickly to award a contract and begin getting locomotives built and into service.

A similar request for proposals is expected this year about the availability of single-level train sets and diesel multiple units with the aim of getting that equipment under contract and under construction.

This equipment is expected to be used on corridor type service of less than 600 miles and ideally no more than 400 miles.

Gardner described this as a “sweet spot” in which multiple daily frequencies can be offered with an optimized number of train sets so that fares and trip times can be competitive with other modes of transportation.

Although no time frame was given, Amtrak is planning to replaced its Superliner fleet, which Anderson and Gardner described as having reached the end of its reasonable service life.

They acknowledged that Amtrak will not refurbish the interiors of Superliner cars as it has been doing with Amfleet equipment and Acela Express train sets.

Anderson said the Superliners need new frames and therefore management has decided to replace the cars rather than rebuild them.

In a side note, Anderson and Gardner said the refurbishment of Amfleet I cars is nearly finished.

RPA has pressed Amtrak about its food service in the wake of an announcement in April that the carrier would on April 1 eliminate full-service dining on the Capitol Limited and Lake Shore Limited in favor of cold meals for sleeping car passengers.

The Amtrak executives said that plan was always considered an experiment and the passenger carrier expects to introduce at least one hot meal offering at some point.

They said Amtrak wants to improve its food service system-wide and is prepared to spend money to do it.

Gardner said that in time Amtrak will upgrade its menus on the Capitol and Lake Shore and offer coach passengers the opportunity to buy meals from that menu in the diner or elsewhere.

In the meantime, Amtrak is seeking to renegotiate its food contracts, upgrade the quality of the food available, and implement a program for passengers to choose their meals ahead of time.

Once chosen, passengers will able to eat their meals when and where they want to eat, whether it be in a dining car, in their room or at their seat.

Amtrak also wants to go cashless, an idea that the carrier has discussed before but never implemented. On-board personnel will be given portable devices to charge passengers for food and beverages.

In a related development, Gardner said the new CAF diners sitting at the Hialeah shops near Miami will soon be in service. He said they are awaiting parts and modification.

Anderson and Gardner elaborated on their congressional testimony about the possibility that Amtrak will not operate on rail lines that are required to have positive train control by late this year but on which the equipment has not been installed.

Gardner said this is not a strategy to discontinue trains or routes, but rather a temporary action until PTC is installed.

Anderson indicated during the meeting that he is laser-focused on implementing an airline-style safety management system by the end of the year, which he said is required of Amtrak by FRA regulation following the National Transportation Safety Board’s implementation recommendation.

He said he has found that freight railroads have a “risk-tolerant” mindset by which “they’re perfectly willing to accept that they’ll wreck a train every three years.”

SMS has been used by airlines to assess individual risks to safe operation and identify specific mitigation steps for each risk.

Anderson said SMS has been proven in the aviation world to not only improve safety but to continuously drive down incidents and risk.

Amtrak plans to identify a range of ways to reach “PTC-equivalent” levels of safety in areas that aren’t fully PTC-compliant.

This includes such steps as issuing slow orders and spiking or blocking facing-point switches for mainline movement.

Different technologies will be deployed to assure accurate train location, sending the conductor up to the head end or, failing everything else, using buses to move passengers around an affected track segment.

Mathews wrote that his take away from the meeting is that that the nature of Amtrak service will evolve and change over time, but that the carrier is pursuing a growth strategy whose objective is to serve more Americans rather than fewer.

“In any case, the long-term shape of the national network will be determined by Congress, which makes the upcoming reauthorization of the surface transportation bill even more important to RPA and its members,” Mathews wrote.

Amtrak Holding Firm on PTC View

April 12, 2018

Amtrak is doubling down on an assertion made earlier this year to Congress by its CEO Richard Anderson that it will not operate on routes that are required to have positive train control but which fail to make the deadline to installing it.

Amtrak’s executive vice president and chief commercial officer, Stephen Gardner, told a House Appropriations Committee hearing that Amtrak still has not decided if it will use routes that are not required to have PTC.

Gardner said the passenger carrier continues to study whether it can safely operate on PTC-exempt routes, which tend to be on regional railroads.

He acknowledged during the hearing that Amtrak’s Chicago-Los Angeles Southwest Chief might be adversely affected by the PTC issue.

However, Gardner qualified his testimony by suggesting that Amtrak might use routes that receive an extension from the Federal Railroad Administration of the Dec. 31, 2018, PTC deadline that is mandated by federal law.

As did Anderson, Gardner said there will be segments of routes used by Amtrak over which the carrier won’t operate if a PTC waiver has not been obtained by the host railroad.

“ . . . We believe PTC is part of a modern passenger rail system and we want to see PTC levels of safety across our network. We’re going to be analyzing those areas where safety improvements can be made,” Gardner said.

When pressed by Rep. Pete Aguilar (D-California) about the Southwest Chief, Gardner said Amtrak “will provide service on the portions of the route that have PTC, but there may be parts of our network where we believe PTC is required – if that route has high operating speeds – and we want to make sure we have a single level of safety across our network.”

Gardner said Amtrak route safety assessment will conclude this summer.

The Southwest Chief route is required to have PTC between Albuquerque and Lamy, New Mexico, where Amtrak shares tracks with Rail Runner commuter trains.

However, the route between Lamy and Trinidad, Colorado, is exempted. The former Santa Fe route used by the Chief across Kansas, Colorado and New Mexico has an automatic train stop system that dates from the 1920s.

It requires a locomotive engineer to acknowledge any restrictive signal indication or suffer a penalty brake application.

Gardner also took a shot at Amtrak’s host railroads for creating an “existential crisis” by delaying its trains through freight train interference.

He called for legislation allowing Amtrak to sue host railroads over failure to give passenger trains dispatching priority.

Asked why Amtrak is giving up special trains and restricting its carriage of private passenger cars, Gardner said the carrier is restricting the number of places that it operates to its core network.

He noted that some specials and charters have used routes not covered by scheduled Amtrak trains and that any additional revenue it made from those moves caused “a minimum amount of disruption and distraction away from our core business.”

He said going off network exposed Amtrak to new operating challenges and safety risks.

Gardner said Amtrak’s goal is to offer services on its current routes “where we can use equipment that we are confident in and the requirements on our end are manageable, not a distraction, and do not divert our core staff from the job of becoming fully PTC implemented, focusing on improving on-time performance, and providing great customer service.”

Amtrak VP Thinks Status Quo Will Prevail

April 4, 2017

An Amtrak executive believes that once the dust settles in Congress the status quo will prevail at Amtrak, meaning that the long-distance trains the Trump administration wants to stop funding will continue to operate.

Amtrak Executive Vice President Stephen Gardner told the Future Railway Organisation seminar on March 29 that he had little immediate cause for concern over the future of its network.

Gardner noted that previous administrations has proposed zeroing out Amtrak, but Congress has never gone along with those plans.

The Trump “skinny budget” would continue to fund Amtrak’s Northeast Corridor and state corridor trains paid for largely by states that they serve. But funding of long-distance passenger trains would end.

“The cost and logistical complexity of removing these trains would be prohibitive, we feel,” he said. “There is a reason that they have survived through recent decades.”

Gardner said the long-distance trains play an important role in serving intermediate markets and said any attempt to “go back in” in the future would cost at least $1 billion.

Noting that in 2015 Amtrak was included in the FAST surface transportation bill approved by legislation passed in Congress, that gives the national rail passenger carrier a greater degree of
institutional stability.

“The most likely outcome is that the status quo will prevail,” Gardner said.

Gardner said Amtrak is supportive of a private sector inter-city  passenger services in Florida known as Brightline and the planned Texas Central high speed project.

“Naturally , we see that as an endorsement of the rail mode, and we welcome the addition of services able to showcase the latest in rail technology,” he said.