Posts Tagged ‘staffing at Amtrak stations’

3 Amtrak Stations Now Staffed

December 16, 2020

Customer service representatives have now been assigned to the Amtrak stations in Hammond, Louisiana, Tuscaloosa, Alabama, and Meridian, Mississippi.

In a service advisory Amtrak said the staff will assist passengers in booking and boarding trains.

Tickets must be purchased using a credit card, debit card or Amtrak gift card. The passenger carrier is not accepting cash for ticket purchases.

The service advisory said the station waiting room will be open for passengers at all train times.

Hammond is served by the Chicago-New Orleans City of New Orleans while Meridian and Tuscaloosa are served by the New York-New Orleans Crescent.

Station Customer Reps Placed in Cincinnati, Charleston, Shelby

October 28, 2020

Amtrak has placed customer service representatives in its stations in Charleston, West Virginia, and Cincinnati to assist passengers booking trips and boarding the Chicago-New York Cardinal.

In a service advisory, Amtrak said that the station waiting room in Charleston has been relocated to a trailer due to construction to make the station compliant with ADA standards.

The interim facility will be open for passengers at all train times as will be the station in Cincinnati.

Customer service representatives have also begun working in the Amtrak station in Shelby, Montana, to assist passengers boarding or buying tickets for travel aboard the Chicago-Seattle/Portland Empire Builder.

Passengers will be unable to buy tickets with cash but must use a credit card, reloadable credit or debit card, or an Amtrak gift card.