Posts Tagged ‘Marshall Texas’

Elevators Out of Service at 2 Amtrak Stations

March 27, 2021

Elevators at Amtrak stations in Mount Joy, Pennsylvania, and Marshall, Texas, were reported to be out of service.

No date was given in an Amtrak service advisory for when either elevator would be back in service.

At Mount Joy the elevators lead to the boarding platforms. Passengers requiring an elevator should board at Elizabethtown station, approximately seven miles away or Lancaster, approximately 11 miles away.

The service advisory said the closet alternative boarding site for Marshall, which is served by the Chicago-San Antonio Texas Eagle, is Longview, approximately 30 minutes west of Marshall.

Staffing Resumes at Marshall Station

October 16, 2020

Amtrak this week resumed staffing its station in Marshall, Texas.

A service advisory said that effective Oct. 12, a customer service representatives began helping passengers in making reservations and boarding the Texas Eagle.

The notice said additional staff is being recruited and Amtrak plans to soon have representatives for every arrival and departure of Trains 21 and 22.

The station waiting room is open for passengers at all train times with an Amtrak Quik-Trak kiosk available for ticketing and printing of boarding documents.

Passengers must use a credit card, reloadable credit or debit card, or Amtrak gift cards to pay for tickets as the carrier is not accepting cash for ticket purchases at this time.

Marshall Station Elevator Our of Service

March 14, 2019

Amtrak has announced that the station elevator in Marshall, Texas, is out of service until further notice.

The elevators is located inside the station, which is served by Amtrak’s Chicago-San Antonio Texas Eagle.

Passengers requiring an elevator are advised to board at the Longview station, approximately 30 minutes west of Marshall.

Those using the stairway may need to allow extra time to get to the boarding platform.

Petitioners Seek to Save Marshall Ticket Office

June 12, 2018

More than 500 people have signed a petition seeking to save the Amtrak ticket agent in Marshall, Texas.

The office is one of 15 being closed as part of a nationwide cost-cutting program by Amtrak to close ticket offices serving an average of less than 40 passengers per day.

The petition was sent to federal and state officials on Monday. The Marshall ticket office is slated to close on June 29.

Marshall is served by Amtrak’s Chicago-San Antonio Texas Eagle.

Marshall Seeking to Keep Ticket Office Open

May 3, 2018

Rail passenger advocates in Texas have launched a campaign to try to get Amtrak to reverse a decision to close its ticket office in Marshall, Texas.

The ticket window is one of 15 that Amtrak plans to shut down between now and late June.

Marshall is on the route of the Texas Eagle and the ticket office on the route in Texarkana, Arkansas-Texas is also slated to close.

Amtrak has just one employee in its Marshall ticket office. It plans to hire a caretaker who will open and close the waiting room at train time and keep it clean.

The passenger carrier is also installing a ticketing kiosk at the stations in Marshall and Texarkana.

In making the case to keep the office open, the Texas Eagle Marketing and Performance Organization contends that closing it will reduce ridership and revenue.

The group also said that removing local agents means no ticketing information service will be available locally and there will be no assistance for the elderly.

“If I didn’t have George [Cantliy, the Amtrak agent in Marshall] to help me get on that train with my luggage, I’ll have problems and I ride that train about once a month,” said Gail Beil, a Marshall resident.

The Marshall Depot Board of Director was to hold a meeting at the station this week to discuss information about Amtrak’s plans.

The Board said an Amtrak agent does more than sell tickets. The agent also provide services to ensure safe boarding and de-boarding of passengers, safety on the platform, assistance to those with disabilities and/or special needs and assistance with luggage.

TEMPO is asking Marshall residents and passenger train supporters to write to their congressmen and the president of Amtrak and ask that the Marshall ticket office remain open and staffed.

For its part, Amtrak contends that few people buy tickets at the stations, electing to buy them online from Amtrak’s website.

The 15 ticket offices scheduled to close all reportedly handle 40 or fewer passengers per day.

Amtrak Sets Round of Ticket Office Closings

April 30, 2018

Amtrak is closing at least five more ticket offices across the nation. The latest stations slated to lose their ticket agent are Cincinnati; Charleston, West Virginia; Texarkana, Arkansas-Texas; Marshall, Texas; and Lamy, New Mexico.

Amtrak spokesman Marc Magliari said the stations in all cities will remain open.

Magliari said the closing is being done to save money and because the volume of business done at ticket counters continues to decline.

“Nine out of 10 tickets across the country are purchased online,” he said.

In most cases the stations will open for a period of time before train time and be maintained by a caretaker.

“However, stations under this status have the option of partnering with Amtrak to host a station. Hope, Arkansas, does this,” Magliari said.

Magliari said the Lamy ticket agent is expected to transfer to an open position in Albuquerque after the Lamy office closes on June 1.

The Texarkana window in Union Station will close on May 15 and the Marshall office on June 29. It is not known if the agents in Texarkana and Marshall will lose their jobs.

“Other positions could be found for them,” Magliari said.

Main Street Texarkana recently provide funding and volunteer labor to beautify Union Station with new landscaping. More work is also planned.

Arkansas-side Mayor Ruth Penny-Bell said she understands Amtrak’s need to cut expenses, but regretted the changing business model.

“I was glad to hear we will still have our station, but I was not happy with the ticket counter closing,” she said. “But from those of us of an older generation, it hurts not being able to go to the station and buy your ticket there.

“Sometimes it feels like the world is moving too fast, and many of us are being left behind.”

Charleston Mayor Danny Jones expressed similar regrets when he said that city’s Amtrak ticket office will close on June 6.

Jones said after that date, anyone who wants a ticket in Charleston will have to buy it online. He

Jones said not having a ticket window will be a terrible inconvenience for anyone who rides trains, adding that a lot of people are not Internet savvy and information about trains is not always up to date.

The Cincinnati ticket office is also set to close on June 6.

Marshall Station Closed for Construction

September 12, 2017

Due to construction, the Amtrak station in Marshall, Texas, wlll be closed through Sept. 19.

In a service advisory, Amtrak said passengers traveling to Marshall on Texas Eagle No. 21 should disembark at Longview, Texas, and board Thruway Bus 6121 to Marshall.

Those traveling to Marshall on Train No. 22, should also detrain at Longview, but catch Thruway bus 6422.

Passengers originating in Marshall will board Thruway bus 6421 if traveling on No. 21 and Thruway bus 6122 if traveling on Train No. 22. In both cases, passengers will be taken to Longview to board their train.

The station work in Marshall includes construction of a new ADA compliant elevator, ticket office and walkway to the train platform.

Westbound Texas Eagle to Detour in Texas May 1-8

April 26, 2017

Amtrak’s westbound Texas Eagle is being detoured in Texas between May 1 and 8 due to track work being performed by Union Pacific.

The train will miss its scheduled stops at Marshall and Longview, Texas.

In a service advisory, Amtrak said passengers boarding at Shreveport, Louisiana; Marshall, Texas; and Longview, Texas, will board Thruway bus 6421 to Mineola, Texas, where they will board Train 21/421.

Passengers on Nos. 21/421 who are traveling to Shreveport, Marshall and Longview will detrain at Mineola and ride Thruway bus 6121 to their destination. Bus 6121 will originate at Mineola instead of Longview.

Those on Nos. 21/421 who are scheduled to make connections with Thruway bus 6021 at Longview will also detrain at Mineola and take Thruway Bus 6021 to their destination. Bus 6021 will originate in Mineola instead of Longview.

During this period, Amtrak personnel will be available at Mineola to assist customers.