Posts Tagged ‘Jon Tester’

Senator Presses Amtrak to Restore Ticket Agents

January 3, 2020

Montana Senator Jon Tester has asked Amtrak to restore ticket agents to two stations in his state as soon as possible.

Tester made the request of Amtrak President Richard Anderson in the wake of congressional approval of a fiscal year 2020 appropriations bill that included a policy rider that Amtrak restore ticket agents to some stations where they have been removed in recent years.

In Montana that includes Wolf Point, Havre and Shelby, all of which are served by the Chicago-Seattle/Portland Empire Builder.

The policy rider directs Amtrak to restore agents to sell tickets and provide customer service to stations that lost agents in 2018 if those stations served an average of 25 or more passengers a day. That would include Havre and Shelby.

In his letter to Anderson, Tester emphasized the importance of ticket agents at rural stations, saying they do more than sell tickets. They also help passengers board, handle baggage and provide information about their communities.

Amtrak policy requires that unaccompanied minors can only board an Amtrak train at stations with a ticket agent.

Amtrak said it removed ticket agents at some stations as a way to cut costs and to be good stewards of taxpayer dollars.

The passenger carrier has said that most of its passengers purchase tickets online.

In place of ticket agents, Amtrak has contracted with people who act as station caretakers who open the waiting room in advance of train time and keep it clean.

Amtrak has been loath to replace caretakers with ticket agents even in the face of a congressional resolution approved earlier.

Instead, Amtrak has argued that caretakers meet the requirements of congressional intent of having someone at a station who provides customer support but not the sale of tickets or the handling of baggage.

In some communities, volunteers provide information to passengers although they are not authorized to sell tickets.

Amtrak Says Montana Ticket Office Closings are Final

June 8, 2018

Amtrak has told a Montana senator that the closing of ticket offices in Havre and Shelby is final.

In a letter to Jon Tester, Amtrak Executive Vice President Stephen J. Gardner said the Havre ticket agents have lost their jobs.

Gardner said in the letter that most Amtrak passengers purchase tickets online and over the phone nationwide and that the passenger carrier is eliminating ticket agents at stations averaging fewer than 40 passengers a day.

Tester’s press secretary, Marnée Banks, said the senator is continuing to look at what can be done to save the ticket offices.

The letter from Gardner also reiterated a comment he made to a congressional committee that Amtrak at this time has no plans of reducing the frequency of operation of the Chicago-Seattle/Portland Empire Builder, which is Montana’s only Amtrak train.

“Amtrak must remain mindful of our congressional directive . . . to minimize government subsidies,” Gardner said. “We estimate that removing full-time agents from these two stations with fewer than 40 passengers will save approximately $200,000.”

Money saved from closing ticket offices will be redirected toward the national network capital investments and other improvements, Gardner said.

Gardner said 6 percent of ticket sales are made through traditional ticket agents at stations nationwide.

“Of nearly 10,000 customers boarding at (the Havre and Shelby) stations in Montana so far this fiscal year, we believe that only 30 percent and 17 percent, respectively, purchase tickets though the stations agents and of these approximately 2,300 passengers, only 14 percent and 16 percent, respectively, paid with cash,” Gardner said.

However, former Amtrak Havre ticket agent Leslie Shelton said during a meeting of the Havre City Council that she and a co-worker started in April tracking ticket sales in Havre and found that seven out of 10 passengers purchased their tickets from the ticket agents, with a large number of them being purchased with cash.

Both Havre and Shelby offered checked baggage service, which also ended with the closing of the ticket offices.

Gardner said in his letter that the onboard crew will offer any necessary baggage assistance for passengers whether they are boarding or disembarking from the train.

Amtrak has hired caretakers at both stations who will open and close the waiting room around train time and keep it clean.