Posts Tagged ‘Amtrak’s Silver Star’

Cary NC Ranked Amtrak’s Top Station

November 15, 2017

A customer satisfaction survey has found Cary, North Carolina, to have the highest-rated Amtrak station.

The station, which is served by the Piedmont, Carolinian and Silver Star trains, earned the highest score for “overall station experience” with a score of 97 percent.

The Cary station topped more than 450 Amtrak stations across the country.

The survey asked Amtrak passengers to judge stations based on such criteria as cleanliness, safety, clarity of signs, friendliness of station workers and ease in boarding trains.

Cary served 85,000 passengers in 2016 boarding and alighting from eight trains a day. The station was built in 1996 to replace a depot that was razed in the 1970s. It is the fourth busiest Amtrak station in North Carolina.

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Track Work Affects 2 Amtrak Trains

October 24, 2017

Amtrak said in a service advisory that track work being performed by Central Florida Rail will affect the northbound Silver Star schedule on Oct. 27.

Train 92 that departs Miami will operate as Train 1192 and depart all stations 2 hours, 35 minutes earlier than the normal Silver Star schedule.

In a similar development, track work being performed by CSX will affect Northeast Regional Train 83 between in Virginia between Richmond and Newport News on Nov. 3.

It will operate normally from Boston to Richmond-Staples Mill Road, but will not stop at Richmond-Main Street, Williamsburg or Newport News. Alternate transportation will not be provided.

Amtrak Restoring Southeast Service

September 18, 2017

Amtrak said on Monday that all trains to and from Florida will return to regular operations after service was temporarily disrupted due to severe weather stemming from Hurricane Irma.

The Silver Meteor from New York to Miami will resume scheduled service on Tuesday (Sept, 19) while its northbound counterpart will depart Miami for the first time on Wednesday (Sept. 20)

The Silver Star will will resume scheduled service between Jacksonville and Miami on Tuesday while its northbound counterpart will resume departing from Miami on Thursday (Sept. 21.) The Star is currently operating only between New York and Jacksonville.

No Word on Restoration of Amtrak SE Service

September 18, 2017

As of mid afternoon today, Amtrak has not said when full service will be restored to the Southeast.

The latest service advisory was posted on Friday afternoon and indicated that the Silver Star had been restored between New York and Jacksonville, Florida.

However, the Silver Meteor remains suspended over its entire route between New York and Miami, and the Silver Star is not operating south of Jacksonville.

The Auto-Train was to be fully restored today in both directions.

Amtrak Begins Restoring Southeast Service

September 14, 2017

Amtrak service restoration to the Southeast begins today when the southbound Palmetto will resume service from New York to Savannah, Georgia.

The northbound Palmetto will operate for the first time on Friday since being suspended in advance of the arrival of Hurricane Irma last weekend.

The service restoration also includes related Amtrak Thruway Bus connections.

The Silver Star will resume operation on Friday between New York and Jacksonville, Florida. The trains will add a stop at Jesup, Georgia.

Service remains suspended between Jacksonville and Miami via via Orlando and Tampa.

In a service advisory, Amtrak said the New York-Miami Silver Meteor and the Auto Train between Lorton, Virginia, and Sanford, Florida, remain suspended. No service resumption date was provided in the service advisory.

Southeast Amtrak Trains Still Suspended

September 13, 2017

In the aftermath of Hurricane Irma, which at last report had been downgraded to a tropical depression, Amtrak service in the Southeast remains suspended

In a service advisory issued Tuesday night, Amtrak said the Silver Star and Silver Meteor between New York and Miami remain canceled through Sept.14.

The southbound Auto Train from Lorton, Virginia, to Sanford, Florida, is canceled through Sept. 14. The northbound Auto Train is suspended through Sept. 15.

The Palmetto from New York to Savannah, Georgia, is canceled through Sept. 13, while its northbound counterpart is suspended through Sept. 13.

 

Most Amtrak Service to SE Still Suspended

September 12, 2017

In the wake of Hurricane Irma, Amtrak has continued to suspend service to the Southeast.

The New York-Miami Silver Star and Silver Meteor will remain sidelined through Wednesday.

The southbound Auto Train is canceled through today while its northbound counterpart is suspended through Wednesday.

The southbound Palmetto from New York to Savannah, Georgia, is canceled through today. The northbound Palmetto is  canceled through Wednesday.

The New York-New Orleans Crescent did not operate on Monday.

Sunset Ltd to Return, More Cancellations Announced

September 9, 2017

One pair of Amtrak trains is set to return, but much of Amtrak’s service in the Southeast is going to be suspended due to impending Hurricane Irma.

Amtrak said on Friday that the Sunset Limited will resume operating the length of its route between New Orleans and Los Angeles next week.

Service will resumes effective with the departures of Train 2 on Sept. 13 from Los Angeles and Train 1 on Sept. 16, from New Orleans.

Operations of the Sunset Limited has been suspended between New Orleans and San Antonio due to flooding caused by Hurricane Harvey in the Houston area.

In the meantime Hurricane Irma is set to make landfall on Florida this weekend and Amtrak has canceled numerous trains in anticipation.

The Silver Star and Silver Meteor from Miami to New York are cancelled for Sept. 9 – 11. The Silver Service trains from New York to Miami are cancelled for Sept. 8 – 10.

The southbound Auto Train is cancelled through Sept. 9. The northbound Auto Train is cancelled on Sept. 9 – 11.

The southbound Palmetto from New York City to Savannah, Georgia, is cancelled from Sept. 9 – 12. Its northbound counterpart is canceled between Sept. 10-13.

Schedule track work that was to be performed by Norfolk Southern in North Carolina has been canceled due to the impending storm.

Therefore the Carolinian and Piedmont trains that were to have been canceled for the track work on Sept. 12 will operate as scheduled.

Approach of Hurricane Irma Prompts Cancellations

September 7, 2017

Amtrak is canceling is Florida trains ahead of Hurricane Irma.

In a service advisory issued last night, Amtrak said the Silver Star and Silver Meteor are canceled Sept. 9-11.

The Silver Star will operate from New York City to Orlando, Florida, today. The Silver Meteor will operate from New York to Jacksonville, Florida. But the Florida trains are are cancelled for Sept. 8-10 the length of their routes.

The southbound Auto Train is cancelled for Sept. 9 while the northbound Auto Train is cancelled on Sept. 10 and 11.

In the meantime, though, the passenger carrier is adding coaches to northbound trains and hosting sellout crowds.

The northbound Silver Star on Friday will leave Miami an hour and five minutes after the Silver Meteor, at 9:15 a.m.

The Silver Service trains have been operating this week with five coaches this week although the northbound Silver Meteor today will have six instead of the usual four.

Amtrak plans to hold its Florida-bound trains at Jacksonville from Friday through at least Monday.

Many Amtrak Trains on CSX Tracks Took Taken Hit in Timekeeping in July, But Not all of Them

August 29, 2017

Not all Amtrak trains that run on CSX rails were plagued by poor timekeeping this past July, but many of them were.

An analysis by Trains magazine found that the Silver Meteor, Silver Star, Palmetto, Cardinal, Hoosier State and Maple Leaf suffered serious deterioration in their on-time performance in July compared with the previous 12 months.

The Silver Service and Palmetto ran late 80 percent of the time compared with 56 percent of the time over the past 12 months.

The Cardinal was late 77 percent of the time compared with 43 percent in the previous 12 months.

The on-time performance of the Hoosier State dipped to 54 percent in July, down from 77 percent over the past 12 months.

The Maple Leaf’s timekeeping declined from 77 percent over the past 12 months to 61 percent in July. However, issues on Metro-North in the New York City region caused some of the delays.

Emerging relatively unaffected by the CSX troubles were the Auto TrainCapitol LimitedLake Shore LimitedEmpire Service, and Carolinian/Piedmont. The on-time performance of those trains either improved or held steady.

When the on-time performance did decline, it has more to do with factors other than CSX dispatching.

For example, the Capitol Limited was late 66 percent of the time in July compared with 58 percent during the previous year.

Much of the delay to Nos. 29 and 30 occurred on Norfolk Southern between Chicago and Pittsburgh.

Likewise, most of the delays to the Lake Shore Limited could be attributed to NS.

The Lake Shore Limited was late 64 percent of the time in July, which was down from 53 percent in the past 12 months.

Half of the delays to Nos. 48 and 49 occurred between Chicago and Cleveland, which is owned and dispatched by NS.

Thirty-percent of the delays to the Boston section of the Lake Shore were due to CSX freight train interference.

On the Empire Corridor, trains posted a 78 percent on-time performance in July, down from 84 percent over the past 12 months. However, most of the delays occurred on Metro North tracks.

The Auto Train’s timekeeping improved in July to 66 percent versus 56 percent over the past year.

The Carolinian/Piedmont service posted a 57 percent on-time record in July, which was up from 54 percent over the past year.

Although Amtrak would not say if poor on-time performance has affected ridership, spokesman Marc Magliari said arriving on time is the biggest single factor in customer satisfaction.

“Amtrak performance on a route is often the ‘canary in the coal mine,’ ” Magliari said. “If our trains are not running well, the freight trains are often not running well.

“The numbers speak for themselves every month. Host railroads make operational and dispatching decisions that can result in delays to our trains and cause our trains not to make the times on the schedules the host railroads have agreed to meet.”

For its part, CSX acknowledges Amtrak trains have been delayed, but spokesman Rob Doolittle compared it to the undesired effects that CSX customers have had as the railroad implemented a new operating plan.

“We value all of our customers, including Amtrak, and we have worked diligently to resolve those issues as they have emerged.”

Doolittle insisted that CSX dispatcher continue to provide Amtrak trains with preference in accordance with federal law.