Posts Tagged ‘Amtrak reservations’

Amtrak Website Tweaked to Help With Reserving Travel on Long-Distance Trains

October 30, 2020

Amtrak has tweaked its website to better help passengers plan travel on long-distance trains now that all of them except the Auto Train are operating tri-weekly or quad-weekly.

The “next travel day” feature will advise passengers seeking to make a reservation on the Amtrak website or via the Amtrak app that the train they wish to ride does not operate on the they have selected.

A popup screen will direct them to the next available day of operation.

However, passengers will still receive the message that “at least one portion of your trip is unavailable. Please try a different date and time.”

Updated timetables for long-distance trains that show days of operation also are available on the Amtrak website although finding them is a somewhat cumbersome task.

They will not come up when clicking on the “schedules” tab as was the case until last spring.

Instead, site users must click the “Destinations” tab. That brings up a U.S. map and clicking on the region of the country in you wish to travel will bring a list of rains operating in that region.

Clicking on a specific train brings up a box offering route “map” and “schedule” buttons.

Schedules that show long-distance and corridor trains are still unavailable.

Some corridor schedules are available on route specific websites although some of those still show timetables that are out of date.

Amtrak Waives Changes Fees Through April 30

March 3, 2020

Reservations Needed for Memorial Day Travel on Pennsylvanian and all Keystone Service Trains

May 1, 2019

Reservations will be required on Amtrak’s Pennsylvanian and all Keystone Service trains during the Memorial Day travel period of May 24-28.

Monthly and 10-ride tickets will be accepted. Amtrak expected to see a surge of passengers riding those trains during the holiday period.

In a service advisory, Amtrak recommended that travelers avoid ticket counter lines by using an eTickets on a mobile device.

It also asked passengers to allow ample time to arrive at the station and board their train. Baggage should be tagged with the passenger’s name and address.

Calif. Congressmen Seek to Save Call Center

December 15, 2018

Thirty-seven California members of Congress have signed a letter asking Amtrak to reconsider closing its reservation call center in Riverside, California.

The center, which employs 500, is scheduled to close in January. Workers have been offered the opportunity to transfer to Amtrak’s only other call center, which is located in Philadelphia.

Rep. Ken Calvert released a separate letter asking Amtrak to delay the closure for at least six months.

His letter said that would provide Congress more time to address the situation as well as give the affected employees time to weigh the relocation offer.

The union representing workers in the Riverside call center has been negotiating with Amtrak over how much in relocation expenses the carrier will pay those agreeing to transfer to Philadelphia.

Amtrak has contended that the volume of calls to its reservation centers has dropped, but some who work in the Riverside office have said Amtrak is diverting some callers to a third-party contractor based in Florida.

Amtrak Website Gets New Look

September 25, 2013

Passengers booking a trip at the Amtrak website will find a new look and be able to choose which fare level they wish to purchase.

Fare options are now divided into the following “Fare Families,” and you may select any available fare. In the past, passengers could book only the lowest available fare.

Saver: Deeply discounted, non-refundable coach fare available 14 days or more in advance on certain routes (primarily Northeast Regional).

Value: Best available coach or Acela Business Class in all markets (refundable minus a 10% fee) or Unreserved coach fare (non-refundable).

Flexible: Fully refundable coach.

Premium: Shows total rail fare plus accommodation charge for sleeper, Business Class and Acela First Class. You can use the “change” arrow buttons to toggle between different accommodation types, but it will default to the lowest available Premium fare (even in the sometimes-experienced cases where a Bedroom is going for less than a Roomette). Non-Acela Business Class and Acela First Class are fully refundable prior to departure; sleepers are refundable minus a 10% fee up to 15 days prior to departure and not refundable afterwards.

The website explains the terms and conditions of each Fare Family. 

Amtrak did not make any changes to telephone, at station, QuikTrak or mobile app booking.