Although ridership of Amtrak’s Chicago-New York Cardinal was up 12.6 percent in fiscal year 2019, it collectively fell 31 percent at the eight stations the train serves in West Virginia.
The tri-weekly Cardinal stops in the Mountain State at Huntington, Charleston, Montgomery, Thurmond, Prince, Hinton, Alderson, and White Sulphur Springs.
Those stations served 24,731 passengers in FY2019, but had handled 35,840 in FY2018.
Total ridership for the Cardinal in FY2019 was 108,935 compared with 96,710 the previous year.
That increase came despite Nos. 50 and 51 not serving the New York-Washington segment for eight a half months in 2018 due to construction at New York Penn Station.
West Virginia Senator Joe Manchin in a statement blamed adverse actions taken by Amtrak that have made it difficult for some to ride the train.
He singled out Amtrak’s closure of ticket offices, including the one in Charleston, the state capitol, on June 6, 2018.
No station served by Amtrak in West Virginia, including those on the route of the Chicago-Washington Capitol Limited in Harpers Ferry and Martinsburg, has a ticket office.
“Without a station agent, disabled West Virginians have difficulty accessing the train, and those without access to the Internet cannot buy tickets before they arrive,” Manchin said in his statement that also pointed out that he has heard from residents of the state who have been affected by the loss of agents at Amtrak stations.
Rail Passengers Association President Jim Mathews said that ridership typically declines at stations that lose a ticket agent.
In Charleston, ridership fell 26 percent from 11,251 passengers in FY2018 to 8,280 in FY2019.
Ridership in Huntington fell 55 percent from 10,784 passengers in FY2018 to 4,870 passengers in FY2019, while Hinton lost 58 percent of its ridership, falling from 5,836 to 2,456.
In White Sulphur Springs ridership dropped from 5,230 to 5,191, while ridership increased at Alderson (433 to 578) and Thurmond (285 to 364). Montgomery saw ridership decline from 347 to 275.
On the Capitol Limited route, ridership at the two West Virginia stops increased by 2.2 percent.
Ridership at Martinsburg nudged up from 10,784 to 10,917, while ridership at Harpers Ferry rose from 7,638 to 7,920.
Manchin has introduced a bill that would require Amtrak to have a station agent in every state that it serves.
He attempted to add similar language to FY2019 transportation appropriations but it was amended to require part-time station caretakers.
Those caretakers do not sell tickets or handled checked baggage.
This year, Manchin introduced stand-alone legislation that would mandate station agents in each state.
The Cardinal also serves Cincinnati and Indianapolis on a route that is primarily hosted by CSX.