The outcry in some places following the news that Amtrak plans to close 15 ticket offices nationwide between now and late June took me back about 40 years to when the carrier planned to close its ticket office in my hometown in Illinois.
I was a young reporter for the newspaper in Mattoon, Illinois, when I got a phone call from one of the Amtrak ticket agents assigned to that city’s station telling me about the plans to not only close the ticket office, but the station itself.
Mattoon is a stop on the former Illinois Central between Chicago and New Orleans and the station there once housed various railroad offices. But all of those had closed by the time I got that phone call.
In Mattoon, as in countless other cities, Amtrak was the sole user of a facility that was a relic of another era and had more space than the passenger carrier would ever need.
The plan in Mattoon was to build an “Amshack” at the north end of the Illinois Central Gulf yard next to the only grade crossing in town on the ICG’s Chicago-New Orleans mainline.
The agent had spoken to me on what reporters call “deep background” but the public might know as “off the record.”
I took the news tip and ran with it, calling Amtrak’s PR person in Chicago and getting confirmation that, yes, indeed, my information was correct.
The story I wrote for the newspaper prompted city officials to protest the move. I wrote subsequent stories about meetings, phone calls and letter writing campaigns and in the end Amtrak backed down.
An Amtrak official claimed that business had improved in Mattoon, but I suspect there was more to it than that. Political pressure can be a powerful thing in motivating Amtrak’s behavior.
Also, I found during my journalism career that organizations seldom like to acknowledge the so-called power of the press.
The Amtrak ticket office in Mattoon remained open for several more years and I got to know all three agents who worked there. They were a valuable source of information about Amtrak.
I moved on in my career in 1983 and a few years later Amtrak closed the Mattoon ticket office. No, there is no correlation between my leaving the ticket office closing.
Organizations have a way of doing sooner or later what they want to do.
The Mattoon ticket office was not the first to close on the Chicago-Carbondale-New Orleans route.
Offices at Kankakee, Rantoul and Effingham, to name a few, had closed before Mattoon did.
Today, the only intermediate ticket offices still open on the former Mainline of Mid-America are in Champaign-Urbana, Carbondale, Memphis, Jackson and Hammond. The latter, though, is among those slated to close by late June.
Officials in some of the 15 cities where Amtrak ticket agents are set to be pulled are waging campaigns not unlike the one that played out in Mattoon many years ago.
I predict that none of those efforts will ultimately succeed.
It will be difficult to prevail in the face of Amtrak’s argument that nine of every 10 tickets are sold online. Who needs a ticket agent?
I also wonder how many political officials will take seriously the arguments being made by some rail passenger advocates trying to save the ticket offices.
Sure, letters will be written, resolutions passed and phone calls made. But in the end the offices are going to close because it’s tough to thwart the religion of cost cutting.
Amtrak is closing these offices to save money. It is not part of a plot by a former airline CEO to kill long-distance trains as some rail advocates are contending.
Amtrak has been closing ticket offices for decades and the majority of stations served by long-distance trains do not have a ticket office and haven’t had one for many years.
Whatever political pressure that officials might bring against Amtrak to keep the ticket offices open will fade quickly in the face of the “nine of every 10” ticket sales argument and assurances by Amtrak officials that a caretaker will open the station waiting room at train time, keep it clean, and assist passengers.
The latter is significant because if there are people who may need assistance it is the elderly and physically challenged.
The closings may also cost 22 people their full-time jobs.
But I wonder how long it will be until the caretakers that Amtrak says it is hiring at the 15 stations losing their agents will themselves face the budget knife.
In Amtrak’s ideal world a unit of local government owns the stations it serves at intermediate points and underwrites most of the cost of maintaining them. All Amtrak does is stop there and impose certain minimum standards.
Otherwise, Amtrak will put up a bus shelter-type facility that receives minimal, if any, maintenance.
I understand the angst over loss of ticket agents because there is something of value being lost. It is just that those who need or benefit from that are a small minority of Amtrak passengers.
Mattoon may have lost its ticket agent back in the late 1980s, but it kept its station. The city eventually bought it and spent millions to restore it.
Today it houses the Coles County Historical Society and an Amtrak waiting room.
I’ve passed through that station dozens of times in the past 20 years while traveling to and from Mattoon by train to visit my Dad.
I’ve never seen evidence that not having a ticket agent has depressed ridership in Mattoon.
If you need to know where the train is, you can call Amtrak Julie on your cellphone. If you have a Smartphone, you can even go to the Amtrak website and see for yourself where the train is at any given moment.
Mattoon learned to live without an Amtrak agent as have hundreds of other places. So will 15 other cities that are about to have the same experience.
Efforts to Save Ticket Offices Will Fail
May 12, 2018The outcry in some places following the news that Amtrak plans to close 15 ticket offices nationwide between now and late June took me back about 40 years to when the carrier planned to close its ticket office in my hometown in Illinois.
Mattoon is a stop on the former Illinois Central between Chicago and New Orleans and the station there once housed various railroad offices. But all of those had closed by the time I got that phone call.
In Mattoon, as in countless other cities, Amtrak was the sole user of a facility that was a relic of another era and had more space than the passenger carrier would ever need.
The plan in Mattoon was to build an “Amshack” at the north end of the Illinois Central Gulf yard next to the only grade crossing in town on the ICG’s Chicago-New Orleans mainline.
The agent had spoken to me on what reporters call “deep background” but the public might know as “off the record.”
I took the news tip and ran with it, calling Amtrak’s PR person in Chicago and getting confirmation that, yes, indeed, my information was correct.
The story I wrote for the newspaper prompted city officials to protest the move. I wrote subsequent stories about meetings, phone calls and letter writing campaigns and in the end Amtrak backed down.
An Amtrak official claimed that business had improved in Mattoon, but I suspect there was more to it than that. Political pressure can be a powerful thing in motivating Amtrak’s behavior.
Also, I found during my journalism career that organizations seldom like to acknowledge the so-called power of the press.
The Amtrak ticket office in Mattoon remained open for several more years and I got to know all three agents who worked there. They were a valuable source of information about Amtrak.
I moved on in my career in 1983 and a few years later Amtrak closed the Mattoon ticket office. No, there is no correlation between my leaving the ticket office closing.
Organizations have a way of doing sooner or later what they want to do.
The Mattoon ticket office was not the first to close on the Chicago-Carbondale-New Orleans route.
Offices at Kankakee, Rantoul and Effingham, to name a few, had closed before Mattoon did.
Today, the only intermediate ticket offices still open on the former Mainline of Mid-America are in Champaign-Urbana, Carbondale, Memphis, Jackson and Hammond. The latter, though, is among those slated to close by late June.
Officials in some of the 15 cities where Amtrak ticket agents are set to be pulled are waging campaigns not unlike the one that played out in Mattoon many years ago.
I predict that none of those efforts will ultimately succeed.
It will be difficult to prevail in the face of Amtrak’s argument that nine of every 10 tickets are sold online. Who needs a ticket agent?
I also wonder how many political officials will take seriously the arguments being made by some rail passenger advocates trying to save the ticket offices.
Sure, letters will be written, resolutions passed and phone calls made. But in the end the offices are going to close because it’s tough to thwart the religion of cost cutting.
Amtrak is closing these offices to save money. It is not part of a plot by a former airline CEO to kill long-distance trains as some rail advocates are contending.
Amtrak has been closing ticket offices for decades and the majority of stations served by long-distance trains do not have a ticket office and haven’t had one for many years.
Whatever political pressure that officials might bring against Amtrak to keep the ticket offices open will fade quickly in the face of the “nine of every 10” ticket sales argument and assurances by Amtrak officials that a caretaker will open the station waiting room at train time, keep it clean, and assist passengers.
The latter is significant because if there are people who may need assistance it is the elderly and physically challenged.
The closings may also cost 22 people their full-time jobs.
But I wonder how long it will be until the caretakers that Amtrak says it is hiring at the 15 stations losing their agents will themselves face the budget knife.
In Amtrak’s ideal world a unit of local government owns the stations it serves at intermediate points and underwrites most of the cost of maintaining them. All Amtrak does is stop there and impose certain minimum standards.
Otherwise, Amtrak will put up a bus shelter-type facility that receives minimal, if any, maintenance.
I understand the angst over loss of ticket agents because there is something of value being lost. It is just that those who need or benefit from that are a small minority of Amtrak passengers.
Mattoon may have lost its ticket agent back in the late 1980s, but it kept its station. The city eventually bought it and spent millions to restore it.
Today it houses the Coles County Historical Society and an Amtrak waiting room.
I’ve passed through that station dozens of times in the past 20 years while traveling to and from Mattoon by train to visit my Dad.
I’ve never seen evidence that not having a ticket agent has depressed ridership in Mattoon.
If you need to know where the train is, you can call Amtrak Julie on your cellphone. If you have a Smartphone, you can even go to the Amtrak website and see for yourself where the train is at any given moment.
Mattoon learned to live without an Amtrak agent as have hundreds of other places. So will 15 other cities that are about to have the same experience.
Tags:Amtrak, Amtrak in Mattoon Illinois, Amtrak stations, Amtrak ticket agents, Amtrak ticket offices, Amtrak ticketing, Illinois Central Railroad, Mattoon Illinois, Mattoon Illinois railroad station, on transportation, Posts on transportation
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