Posts Tagged ‘Amtrak Guest Rewards’

Guest Rewards Elite Status Extended Into 2022.

May 8, 2020

Amtrak has extended the period of time for members of its Amtrak Guest Rewards program to use their elite status benefits.

Some elite status members had expressed concern after the carrier said it would temporarily suspend expiration of points, companion passes and upgrade certificates through the summer.

As some airlines and hotel chains have done, Amtrak said it will extend elite status.

The action affects elite status for all Select, Select Plus and Select Executive members through Feb. 28, 2022.

The passenger carrier is offering through June 30 free lounge access to lower-tier Amtrak elite members through June 30.

Lounge access is usually reserved for Select Plus and Select Executive members.

Elite status members will also be eligible to receive their status tier’s annual allotment in 2021, regardless of how many tier-qualifying points they earn in 2020.

All Amtrak Guest Rewards points, upgrade certificates and companion pass expiration dates have been paused until Sept. 25, 2020, regardless of how points were earned.

Those with points or a certificate set to expire before that date must use them by Sept. 25.

Guest Rewards members can extend their points another 24 months by earning at least one Amtrak point whether through Amtrak travel or buying merchandise in the AGR shopping portal.

Amtrak Pausing Guest Rewards Deadlines

April 7, 2020

Amtrak has extended some deadlines for members of its Amtrak rewards frequent traveler program.

An email message sent to members by Amtrak’s Roger Harris, the chief marketing and revenue officer, said that due to the COVID-19 pandemic, the carrier is pausing the expiration dates of coupons that members might have in their accounts to Sept. 25.

It is likewise pausing use it or lose it expiration dates to redeem points that come up in the next few months to Sept. 25.

Harris said Amtrak is evaluating potential adjustments for 2021 tier qualification and will be announcing information about that as details are confirmed.

The notice said that change fees are being waived for new or existing reservations made before May 31 and this includes reservations made with frequent traveler points.

Amtrak Guest Reward Members Can Earn Double Points

October 9, 2019

Amtrak is in the midst of a double points promotion that will run through Nov. 16 for members of its Guest Rewards program.

Members who register at the Amtrak website will receive double points for travel between Oct. 1 and Nov. 16.

Guest Rewards members may register for this offer online at Amtrak.com/DoubleDays

There is a limit of four qualifying one-way segments per day. Amtrak Guest Rewards points will not be awarded for cancelled or refunded reservations or tickets. Other terms and conditions may apply.

Members must include their membership number when making reservations for travel to qualify.

Redemption of Amtrak Guest Reward Points Being Allowed Online

July 20, 2018

Starting July 15 Amtrak began allowing members of its Amtrak Guest Rewards program to redeem their points online for a one-class upgrade and free companion coupons.

Previously members had to call the Guest Rewards Customer Service or a visit to the ticket counter at a staffed station.

To redeem their points, Guest Rewards members must be logged into their account at Amtrak.com and click on “Traveler” and then on the “Coupon/Promo Code” field.

Any unused, unexpired free companion coupons in the member’s account will appear in the drop-down menu and can be applied to a reservation that meets the criteria for their use. Members can also click on “My Account” at the top of the page and then on “My Trips.”

If a program member has an unused, unexpired one-class upgrade coupon that is still valid, the memer can click “View/Edit” on the applicable reservation, then “Apply Upgrade.”

The program allows members to receive two upgrade coupons by earning at least 5,000 qualifying points in a calendar year, four upgrades and two companion coupons for reaching 10,000 points, and an additional upgrade coupon for every 3,000 points after reaching the 20,000-point level.

Amtrak Double Days are Back

March 20, 2017

Amtrak is bringing back its double points program for Amtrak Guest Rewards® members.

Between March 20 and May 20, program members can receive double travel points for traveling on Amtrak.

Members must register at AmtrakGuestRewards.com/DoubleDays. Some restrictions apply and fares are subject to availability.

Amtrak Guest Rewards Hit 6M in 2016

January 19, 2017

Amtrak said its Amtrak Guest Rewards reached a milestone in 2016 when it reached the 6 million member mark in August.

guest-rewardsThat same month also saw the largest single month of new enrollments in the history of the program, which marked its 16th anniversary on Nov. 29.

Amtrak attributed the increase to its agents soliciting new members and the introduction of a mobile app for the program.

This year the passenger carrier plans to have a new campaign that will feature brochures, in-station and on-board promotional materials, and increased exposure on Amtrak.com.

That campaign will seek to target passengers using long-distance and state-supported corridor routes.

During the program’s first week in 2000 it enrolled 13,000 members. Members received two points for every $1 spent on Amtrak travel.

The rollout of the Guest Rewards program was timed to coincide with the launch of Acela Express service on Dec. 11, 2000.

Changes in the program over the years have included establishing tiers to provide more benefits to the most active members; select status, which began in 2002; Select PlusSM, which started in 2005 and the 2013 institution of Select Executive.

Amtrak said that Guest Rewards members contribute 34 percent of overall ticket revenue and spend 43 percent more per trip than non-members.

Amtrak Offering Double Miles This Fall

September 12, 2016

Amtrak announced this week that it is offering members of its Amtrak Guest Rewards program double points for travel during the fall.

Amtrak logoThe double points will be awarded for travel between Sept. 19 and Nov. 19.

Amtrak Guest Rewards members must register at AmtrakGuestRewards.com/DoubleDays.

Terms and conditions apply. To book travel, visit Amtrak.com or call 800-USA-RAIL.

Amtrak Modifies Guest Rewards Program

January 30, 2016

Amtrak earlier this month revamped its frequent traveler program by modifying its traditional three-zone approach to redeeming points.

Amtrak logoReward travel will now be redeemed based on the cost of a trip at the time of booking.

Amtrak has created an online calculator to use to determine how many points are needed for a particular trip.

Under the old system, which had been in effect for 15 years, reward travel was redeemed based on the number of zones through travel was occurring.

That system encouraged travelers to redeem points for the most expensive trip within a single zone.

Passengers who cancel reward travel trips will also be subject to a 10 percent point redemption penalty if the cancellation occurs more than two weeks before the date of travel and a 20 percent penalty if canceled less than two weeks before the date of travel.

For further information visit https://amtrakguestrewards.com/

Amtrak Giving Double Reward Points ’til May 17

March 25, 2014

Amtrak has announced that its mileage program members can earn additional points during a double days promotion that runs through May 17.

 

Amtrak Guest Rewards members must register online at the program’s website www.amtrakguestrewards.com/DoubleDays.

 

To receive credit for qualifying travel, members need to provide their membership number when making a reservation.

 

Cancelled of refunded reservations and/or tickets are not eligible for bonus points. Double points earning is limited to two one-way trips per day. Other restrictions apply.

 

Normally, program members earn two points for every dollar spent on Amtrak travel, with a 100-point minimum, no matter the price.