Posts Tagged ‘Amtrak delays on CSX’

Amtrak Takes Host Railroads to School

March 26, 2018

Amtrak has launched a quarterly “report card” on its website that evaluates the delays that it incurs on the tracks of its host railroads.  In the first report card, Amtrak said most delays are due to freight trains interference.

The implication is that such delays violate a federal law that gives Amtrak passenger trains preference over freight trains. However, the law has some exceptions.

Amtrak assigned letter grades to six Class 1 railroads that were based on delays per 10,000 train miles.

Amtrak defines that as the number of minutes of host-responsible delay, divided by the number of Amtrak train miles operated over that host railroad, times 10,000.

Canadian Pacific received the only A on the report card. Other railroad grades included a B+ for BNSF, a B- for Union Pacific and a C for CSX. Norfolk Southern and Canadian National both “flunked” by receiving grades of F.

Following are some Amtrak comments regarding hosts railroad performances on specific routes:

• 97 percent of passengers on Hiawatha Service between Chicago and Milwaukee arrived at their destinations on time. Ninety percent of trips experienced no freight train interference.

• 90 percent of passengers on Carl Sandberg/Illinois Zephyr service arrived on time with less than 4 minutes of delay by BNSF freight trains.

• More than 57 percent of passengers arrived late abroad the Coast Starlight. On an average trip on this route, passengers experienced four separate instances of delay caused by UP freight trains, accounting for 48 minutes of delay on average.

• 50 percent of passengers traveling on the Cardinal arrived late by an average of 1 hour and 27 minutes. On 85 percent of trips, the Cardinal’s 350 passengers are delayed by CSX freight trains.

• Over 67 percent of passengers arrived late at their destinations while traveling on the Crescent. The typical Amtrak train, carrying 350 passengers, is delayed over 1 hour and 40 minutes due to NS freight trains. Many Amtrak trains wait as long as 3 hours and 12 minutes for NS freight trains using this route.

• More than 200,000 passengers arrived late at their destinations on the Illini and Saluki, which operate between Chicago and Carbondale, Illinois. Amtrak trains were delayed by CN freight trains on nearly 90 percent of their trips.

Many Amtrak Trains on CSX Tracks Took Taken Hit in Timekeeping in July, But Not all of Them

August 29, 2017

Not all Amtrak trains that run on CSX rails were plagued by poor timekeeping this past July, but many of them were.

An analysis by Trains magazine found that the Silver Meteor, Silver Star, Palmetto, Cardinal, Hoosier State and Maple Leaf suffered serious deterioration in their on-time performance in July compared with the previous 12 months.

The Silver Service and Palmetto ran late 80 percent of the time compared with 56 percent of the time over the past 12 months.

The Cardinal was late 77 percent of the time compared with 43 percent in the previous 12 months.

The on-time performance of the Hoosier State dipped to 54 percent in July, down from 77 percent over the past 12 months.

The Maple Leaf’s timekeeping declined from 77 percent over the past 12 months to 61 percent in July. However, issues on Metro-North in the New York City region caused some of the delays.

Emerging relatively unaffected by the CSX troubles were the Auto TrainCapitol LimitedLake Shore LimitedEmpire Service, and Carolinian/Piedmont. The on-time performance of those trains either improved or held steady.

When the on-time performance did decline, it has more to do with factors other than CSX dispatching.

For example, the Capitol Limited was late 66 percent of the time in July compared with 58 percent during the previous year.

Much of the delay to Nos. 29 and 30 occurred on Norfolk Southern between Chicago and Pittsburgh.

Likewise, most of the delays to the Lake Shore Limited could be attributed to NS.

The Lake Shore Limited was late 64 percent of the time in July, which was down from 53 percent in the past 12 months.

Half of the delays to Nos. 48 and 49 occurred between Chicago and Cleveland, which is owned and dispatched by NS.

Thirty-percent of the delays to the Boston section of the Lake Shore were due to CSX freight train interference.

On the Empire Corridor, trains posted a 78 percent on-time performance in July, down from 84 percent over the past 12 months. However, most of the delays occurred on Metro North tracks.

The Auto Train’s timekeeping improved in July to 66 percent versus 56 percent over the past year.

The Carolinian/Piedmont service posted a 57 percent on-time record in July, which was up from 54 percent over the past year.

Although Amtrak would not say if poor on-time performance has affected ridership, spokesman Marc Magliari said arriving on time is the biggest single factor in customer satisfaction.

“Amtrak performance on a route is often the ‘canary in the coal mine,’ ” Magliari said. “If our trains are not running well, the freight trains are often not running well.

“The numbers speak for themselves every month. Host railroads make operational and dispatching decisions that can result in delays to our trains and cause our trains not to make the times on the schedules the host railroads have agreed to meet.”

For its part, CSX acknowledges Amtrak trains have been delayed, but spokesman Rob Doolittle compared it to the undesired effects that CSX customers have had as the railroad implemented a new operating plan.

“We value all of our customers, including Amtrak, and we have worked diligently to resolve those issues as they have emerged.”

Doolittle insisted that CSX dispatcher continue to provide Amtrak trains with preference in accordance with federal law.

CSX Denies Deliberately Delaying Amtrak

August 25, 2017

CSX is denying that it has been short-changing Amtrak trains in favor of its own freight trains.

In a statement, a CSX spokesman said that the railroad “recognizes the important benefits that passenger rail service can provide to the public.”

Spokesman Rob Doolittle said that CSX has a long history of supporting passenger service across its network and that it provides Amtrak preference in accordance with federal law.

But the Lafayette (Indiana) Journal & Courier reported that those comments are at odds with a directive given by a CSX supervisor to dispatchers.

“Give high priority to [freight trains] Q031/Q032,” the supervisor  wrote in an email obtained by the newspaper. “If we are meeting with Amtrak make the delay on Amtrak first. If Amtrak is running down one of these trains go ahead and get to the point Amtrak is seeing the (end of the freight train) before we get them around.”

The Journal & Courier said that Amtrak’s own on-time performance statistics show that delays have become frequent while on CSX.

“We are one of the customers who have been disappointed by CSX’s performance on this and other routes around the country,” Amtrak spokesman Marc Magliari said, making a specific reference to the Chicago-Indianapolis corridor used by Amtrak’s Hoosier State and Cardinal.

“CSX has made a series of operational decisions and dispatching decisions that have not given these trains the priority to which we’re entitled and the reliability that we  expect.”

Magliari said Amtrak has begun tracking how much money it has lost across its network due to CSX’s problems. That includes compensation for displaced passengers, the cost of getting passengers to other train stations to make connections, and additional crew costs.

“There has not been improvement in August thus far [in on-time performance], and there’s only a few days left,” Magliari said.

Amtrak crews will communicate to passengers why delays are occurring. “The proof of the pudding is in the tasting, and we are very transparent about how sweet or sour this pudding is,” Magliari said.