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Amtrak Website Gets New Look

July 2, 2015

The Amtrak website has a new look, the first cosmetic overhaul of the site in more than five years.

The new look will change again next year as Amtrak tweaks one of the site’s elements.

“The refresh is focused on delivering customers with an easier navigation designed to streamline the booking process,”Amtrak said in a statement. “The new aspirational display was designed to inspire customers to experience the unique elements of train travel and easily explore the more than 500 destination served by Amtrak.”

The website’s new design includes providing a cleaner look with less clutter, easier navigation and a new design.

The travel planning map features an interactive map overlaying Amtrak routes and stations on top of a Google Map whereby users can enter any address, city, state, or ZIP code to locate the nearest Amtrak station, then enter a destination point to find the most convenient Amtrak route.

The bottom of the homepage encourages membership in the Amtrak Guest Rewards program and has a link to the Track a Train map.

The new website design also seeks to draw attention to special offers and discounts tailored by region based on the location of a computer or device’s IP address.

For example, users located in the Washington, D.C., area would receive discounts on Acela ExpressNortheast Regionals and Auto Train.

The former Routes and Stations tabs are now combined into a new “Destinations” tab, with links to route guides, city guides and vacation packages.

Information about on-board accommodations, meals and baggage policies are under the “Experience” tab.

The “Deals” tab points toward current promotions, regular discounts, multi-ride tickets and rail passes.

Amtrak Website Gets New Look

September 25, 2013

Passengers booking a trip at the Amtrak website will find a new look and be able to choose which fare level they wish to purchase.

Fare options are now divided into the following “Fare Families,” and you may select any available fare. In the past, passengers could book only the lowest available fare.

Saver: Deeply discounted, non-refundable coach fare available 14 days or more in advance on certain routes (primarily Northeast Regional).

Value: Best available coach or Acela Business Class in all markets (refundable minus a 10% fee) or Unreserved coach fare (non-refundable).

Flexible: Fully refundable coach.

Premium: Shows total rail fare plus accommodation charge for sleeper, Business Class and Acela First Class. You can use the “change” arrow buttons to toggle between different accommodation types, but it will default to the lowest available Premium fare (even in the sometimes-experienced cases where a Bedroom is going for less than a Roomette). Non-Acela Business Class and Acela First Class are fully refundable prior to departure; sleepers are refundable minus a 10% fee up to 15 days prior to departure and not refundable afterwards.

The website explains the terms and conditions of each Fare Family. 

Amtrak did not make any changes to telephone, at station, QuikTrak or mobile app booking.