Posts Tagged ‘Amtrak call centers’

Amtrak, Union Agree on Call Center Worker Benefits

December 23, 2018

Amtrak and the labor union representing employees at a reservations call center in California have reached an agreement on a benefits package for those employees after the center closes next month.

The Transportation Communications Union, which represents 500 workers in the Riverside, California, call center, said the package will include a range of options.

However, few details of the agreement have been released.

The agreements calls for some moving expenses to be paid for workers taking jobs at another calls center in Philadelphia. Those opting not to move will receive severance pay.

The California call center is scheduled to close on Jan. 18, 2019.

“This new agreement will help make sure that all union Riverside employees will have a broad range of options to help them meet their individual needs,” Amtrak spokesperson Olivia Irvin said. “The agreement includes full-time employment opportunities with Amtrak in Philadelphia, and more substantial allowances for relocation or voluntary separation.”

She said efforts will be made to find employees other job opportunities in California with Amtrak or another employer.

Jack Dinsdale, national vice president of the union, confirmed that a deal had been reached declined to discuss it became union members had not yet been briefed on it, a process not expected to conclude until after Christmas.

Calif. Congressmen Seek to Save Call Center

December 15, 2018

Thirty-seven California members of Congress have signed a letter asking Amtrak to reconsider closing its reservation call center in Riverside, California.

The center, which employs 500, is scheduled to close in January. Workers have been offered the opportunity to transfer to Amtrak’s only other call center, which is located in Philadelphia.

Rep. Ken Calvert released a separate letter asking Amtrak to delay the closure for at least six months.

His letter said that would provide Congress more time to address the situation as well as give the affected employees time to weigh the relocation offer.

The union representing workers in the Riverside call center has been negotiating with Amtrak over how much in relocation expenses the carrier will pay those agreeing to transfer to Philadelphia.

Amtrak has contended that the volume of calls to its reservation centers has dropped, but some who work in the Riverside office have said Amtrak is diverting some callers to a third-party contractor based in Florida.