Posts Tagged ‘Amtrak call center’

Severance, Relocation Pay forAmtrak Workers Detailed

December 28, 2018

Soon-to-be laid off employees at Amtrak’s California call center are being offered a $15,000 relocation allowance or a one-time severance payment of $10,000.

Those terms were negotiated with Amtrak by the union representing about 500 workers at a call center set to close on Jan. 18, 2019.

Those willing to relocate could transfer to an Amtrak reservations center in Philadelphia.

Some workers also said they might be able to land jobs as ticket agents at Amtrak stations in California if they have enough seniority to bump someone currently holding one of those positions.

Most of the employees in the call center located in Riverside, though, lack that level of seniority and those who do face a lengthy commute to work.

Amtrak, Union Agree on Call Center Worker Benefits

December 23, 2018

Amtrak and the labor union representing employees at a reservations call center in California have reached an agreement on a benefits package for those employees after the center closes next month.

The Transportation Communications Union, which represents 500 workers in the Riverside, California, call center, said the package will include a range of options.

However, few details of the agreement have been released.

The agreements calls for some moving expenses to be paid for workers taking jobs at another calls center in Philadelphia. Those opting not to move will receive severance pay.

The California call center is scheduled to close on Jan. 18, 2019.

“This new agreement will help make sure that all union Riverside employees will have a broad range of options to help them meet their individual needs,” Amtrak spokesperson Olivia Irvin said. “The agreement includes full-time employment opportunities with Amtrak in Philadelphia, and more substantial allowances for relocation or voluntary separation.”

She said efforts will be made to find employees other job opportunities in California with Amtrak or another employer.

Jack Dinsdale, national vice president of the union, confirmed that a deal had been reached declined to discuss it became union members had not yet been briefed on it, a process not expected to conclude until after Christmas.

Union Says Call Center Relocation Talks Slow

December 7, 2018

Union leaders say negotiations with Amtrak over the planned closing of a reservations center in Riverside, California, have gotten off to a slow start with the two side far apart.

Jack Dinsdale, national vice president of the Transportation Communications Union, which represents the Amtrak reservation center workers said the two sides are talking about relocation expenses for up to 500 call-center employees.

Amtrak has said it plans to close the facility on Jan. 18, 2019. Employees will be given the opportunity to relocate to another call center located in Philadelphia.

Dinsdale said union negotiators are trying to ensure that workers do not have to make a decision about moving to Philadelphia on very short notice.

“We’re not close to anything, and nothing’s certain,” Dinsdale said. “I am of the opinion that we have a long way to go.”

The union has said that an appropriate relocation allowance would be $12,000 but Dinsdale said Amtrak has proposed offering half that amount.

When Amtrak in 2003 closed a reservations center in Chicago it offered a $7,500 allowance to workers who agreed to move to Riverside.

An Amtrak spokesperson would not comment on the talks other than to say they were in an early stage.

In the meantime the union is seeking to prod California elected officials to put pressure on Amtrak.

“The main thing is, we’re trying to give our people enough time,” Dinsdale said. “When they closed the Chicago office they gave those people six months.”