Station Customer Reps Placed in Cincinnati, Charleston, Shelby

Amtrak has placed customer service representatives in its stations in Charleston, West Virginia, and Cincinnati to assist passengers booking trips and boarding the Chicago-New York Cardinal.

In a service advisory, Amtrak said that the station waiting room in Charleston has been relocated to a trailer due to construction to make the station compliant with ADA standards.

The interim facility will be open for passengers at all train times as will be the station in Cincinnati.

Customer service representatives have also begun working in the Amtrak station in Shelby, Montana, to assist passengers boarding or buying tickets for travel aboard the Chicago-Seattle/Portland Empire Builder.

Passengers will be unable to buy tickets with cash but must use a credit card, reloadable credit or debit card, or an Amtrak gift card.

Tags: Amtrak, Amtrak customer service representatives, Amtrak stations, Amtrak's Cardinal, Amtrak's Empire Builder, Charleston West Virginia, Cincinnati, Shelby Montana, staffing at Amtrak stations