VIA Takes Steps to Improve Accessibility

VIA Rail Canada said last week that it is taking additional steps toward ensuring universal accessibility in order to meet requirements of the Canadian Transportation Agency.

The actions include creating a telephone reservations for riders with disabilities or functional limitations unable to make reservations on the website’ providing curbside assistance from select station entrances to the platform, which includes wheelchair assistance, guiding assistance and assistance carrying baggage; establishing relief areas for service animals at 80 stations; an improved digital strategy to make information more accessible; and on-demand availability of menus and safety cards in braille or large print on board trains.

VIA said it has launched a universal accessibility policy to guide its actions and decisions, and support its efforts to meet and exceed government regulations.

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