Amtrak to Close Kalamazoo Ticket Office in Early 2020

Amtrak plans to close its ticket office in Kalamazoo, Michigan, in early 2020.

Amtrak spokesman Marc Magliari told a Kalamazoo TV station that the closure is being prompted by a decline in sales at ticket offices in favor of online purchases.

He would not comment on how many Amtrak employees will lose their jobs as a result of the closing but said in the past the carrier has given agents the option to transfer to other stations.

Amtrak has been closing ticket offices in the past two years, including offices in Michigan at Niles, Flint, East Lansing and Jackson.

Kalamazoo is served by eight trains a day, including Chicago-Detroit (Pontiac) Wolverine Service and the Chicago-Port Huron, Michigan, Blue Water.

None of those trains offers checked baggage or package express service.

The Kalamazoo station is a also a transfer point for Amtrak Thruway bus service to northern Michigan.

The Rail Passengers Association and Michigan Association of Railroad Passengers said it is working with Amtrak and the Michigan Department of Transportation to develop a station host program for Kalamazoo.

A similar program exists in East Lansing and MARP said it has worked well.

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