100 Call Center Workers Elect to Move East

About 100 of the 500 Amtrak employees in the reservations center in Riverside, California, have elected to transfer to similar jobs in Philadelphia.

Amtrak has offered those employees a $15,000 relocation allowance. Workers who choose not to relocate are being offered a $10,000 severance payment.

The reservation center is slated to close on Jan. 18.

The union representing the reservation agents said 97 workers have said they want to continue working for Amtrak. Those taking the severance will receive about $5,800 after taxes.

Some telephone reservation work has been outsourced to a center operated in Florida by a third party where workers are not represented by a union and earn the state’s hourly minimum wage of $8.46.

Unionized agents in Riverside make an average of $21 per hour.

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