100 Call Center Workers Elect to Move East

About 100 of the 500 Amtrak employees in the reservations center in Riverside, California, have elected to transfer to similar jobs in Philadelphia.

Amtrak has offered those employees a $15,000 relocation allowance. Workers who choose not to relocate are being offered a $10,000 severance payment.

The reservation center is slated to close on Jan. 18.

The union representing the reservation agents said 97 workers have said they want to continue working for Amtrak. Those taking the severance will receive about $5,800 after taxes.

Some telephone reservation work has been outsourced to a center operated in Florida by a third party where workers are not represented by a union and earn the state’s hourly minimum wage of $8.46.

Unionized agents in Riverside make an average of $21 per hour.

Tags: , , ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: