Amtrak, Union Agree on Call Center Worker Benefits

Amtrak and the labor union representing employees at a reservations call center in California have reached an agreement on a benefits package for those employees after the center closes next month.

The Transportation Communications Union, which represents 500 workers in the Riverside, California, call center, said the package will include a range of options.

However, few details of the agreement have been released.

The agreements calls for some moving expenses to be paid for workers taking jobs at another calls center in Philadelphia. Those opting not to move will receive severance pay.

The California call center is scheduled to close on Jan. 18, 2019.

“This new agreement will help make sure that all union Riverside employees will have a broad range of options to help them meet their individual needs,” Amtrak spokesperson Olivia Irvin said. “The agreement includes full-time employment opportunities with Amtrak in Philadelphia, and more substantial allowances for relocation or voluntary separation.”

She said efforts will be made to find employees other job opportunities in California with Amtrak or another employer.

Jack Dinsdale, national vice president of the union, confirmed that a deal had been reached declined to discuss it became union members had not yet been briefed on it, a process not expected to conclude until after Christmas.

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