Calif. Congressmen Seek to Save Call Center

Thirty-seven California members of Congress have signed a letter asking Amtrak to reconsider closing its reservation call center in Riverside, California.

The center, which employs 500, is scheduled to close in January. Workers have been offered the opportunity to transfer to Amtrak’s only other call center, which is located in Philadelphia.

Rep. Ken Calvert released a separate letter asking Amtrak to delay the closure for at least six months.

His letter said that would provide Congress more time to address the situation as well as give the affected employees time to weigh the relocation offer.

The union representing workers in the Riverside call center has been negotiating with Amtrak over how much in relocation expenses the carrier will pay those agreeing to transfer to Philadelphia.

Amtrak has contended that the volume of calls to its reservation centers has dropped, but some who work in the Riverside office have said Amtrak is diverting some callers to a third-party contractor based in Florida.

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