Amtrak IG Outlines Problems Carrier Must Address

A report by Amtrak’s inspector general has highlighted eight areas that the passenger carrier must address in fiscal years 2019 and 2020.

This includes improving safety, noting that Amtrak’s employee and passenger fatalities in thje past year have increased to the highest levels since fiscal year 2015.

The IG also said Amtrak may lack the capacity to handle multiple initiatives simultaneously.

The report said size and scope of the carrier’s ongoing and planned asset purchases make managing any one of them a problem given its history of weaknesses in planning and managing major programs. “Pursuing them concurrently is a daunting undertaking,” the report said.

IG Tom Howard in his report provided a detailed review of each of the problem areas – Safety and Security, Governance, Financial Performance, Asset Management, Customer Service, Acquisition and Procurement, Information Technology, and Human Resources.

However, Howard also noted Amtrak has made progress in some areas. It reduced operating costs to the lowest amount in the past five fiscal years, improved customer relations through a series of focused initiatives, and “institutionalized more effective management processes and tools.”

The report can be downloaded at  http://go.usa.gov/xPBnr

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