New Amtrak Meal Service Getting Mixed Reviews

Reports are beginning to circulate online about the “fresh and contemporary” meal service being offered by Amtrak on its Lake Shore Limited and Capitol Limited.

The cold meal service replaced full service dining on both trains on June 1, resulting in at least 30 Amtrak onboard service employees losing their jobs.

One poster on a railroad chat list described the meal offerings as not as bad as some might have thought they would be.

A similar report said that passengers have engaged in extensive trading of food items from their selection, which comes as a package for dinner and lunch.

Some also have commented about how much packaging each meal requires and how that has strained the storage space in the dining cars now turned sleeping car lounges.

The meals are served in a green bag that passengers are allowed to keep.

After eating, passengers must take their waste, separate it and then place it in large cardboard containers lined with plastic garbage bags.

The boxes the meals are served in are being billed as environmentally friendly.

A note in the boxes says “the balsa wood for these boxes is salvaged from tree stumps leftover [sic] from sustainable logging — so no trees are ever harvested or cut down for this product. No chemicals … harmful toxins. No worrying.”

Passengers get one option for breakfast, the Amtrak Breakfast Bistro Box, which comes with a generous serving of fresh fruit, most of which is melon, banana bread, a blueberry muffin, Greek yogurt topped with organic granola in a parfait, a Kashi honey almond flax chewy granola bar, and a Kind-brand dark chocolate nut and sea salt bar.

The dinner/lunch offerings include chilled grilled beef tenderloin salad, chicken Caesar salads, an antipasto plate (processed meat, olives, pickles, and beans); a vegan wrap (with marinated eggplant, vegetables, and hummus); and a children’s turkey and cheese sandwich plate (with orange segments, a string cheese stick and a coloring book).

All except the vegan wrap and child’s meal also come with salted caramel cheesecake.

Passengers receive unlimited complimentary soft drinks and one complimentary alcoholic beverage.

The diner-sleeping car passenger lounge where the meals are serviced has one Amtrak attendant handing out the meals.

That attendant also fills drink orders and wipes down tables after passengers leave.

There is no linen, silverware, or even paper tablecloths and plastic utensils. One commentator said this has resulted in the dining cars having a sterile appearance.

One lesser commented about aspect of the service change was the institution of giving passengers a complementary Gilbert and Soames toiletry kit that includes shampoo, conditioner, body lotion, body wash, soap, a beauty kit (with nail file, Q-Tips, and bobby pins), a sewing kit, and shower cap.

The showers in the sleeper also now offer flat sandals with pop-up attachments for toes and ankles.

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One Response to “New Amtrak Meal Service Getting Mixed Reviews”

  1. John Rasmussen Says:

    As a frequent Amtrak rider ( 7 trip segments in 2018 for 2 travelers) we look forward to hot cooked steel cut oats for breakfast.

    Due to dairy and wheat allergies we avoid yogurt and muffins. We are very disappointed Amtrak dropped cooked oatmeal breakfasts.

    The Amtrak dining car black bean burger lunch offering is better than the nasty Aramark burger served on the Wolverine Route Cafe car.

    If we pay $550 each plus $200 for sleeper we expect Amtrak to retain the May 2018 first class menus for sleeping car passengers.

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