Amtrak Restructures Vice Presidents

Amtrak announced this week the restructuring of its vice presidents, including the hiring of two new VPs and the reassignment of job responsibilities of some executives already with the company.

Robin McDonough has been appointed vice president, human resources. Byl Herrmann, who had been serving in this role for the past year, will return to the law department as vice president, senior managing deputy general counsel.

McDonough will continue the transformation of the human resources department begun by Hermann earlier this year.

Jeanne Cantu has been promoted to assistant vice president, network support, succeeding McDonough. Cantu will be moving from the finance group, where she had already been working closely with operations through her role as senior director, business planning and controls.

Caroline Decker has been appointed vice president, Northeast Corridor service line. She succeeds Mark Yachmetz, who remains with the group as vice president, Acela 2021 Program, where he will be focused on delivering the next-generation of Acela service, including the new high-speed train sets.

In her previous role as vice president of government affairs and corporate communications, Decker led Amtrak’s efforts in Congress to secure annual federal funding while providing strategic leadership on corporate messaging.

In her new role, Decker will focus on increasing customer satisfaction and driving net revenues through innovation for the company’s flagship products and prepare for future growth across the NEC.

Bob Dorsch has been promoted to vice president, long distance service line. He succeeds Mark Murphy, who will be retiring after 40 years at Amtrak. Dorsch previously served as vice president, product support and management within the marketing and business development group.

In his new role, Dorsch will be responsible for leading efforts to modernize and improve the carrier’s products, deliver these services more efficiently and at a lower cost, while also providing a higher level of customer satisfaction.

Peter Wilander is joining Amtrak on Jan. 4 as vice president, product development and customer experience. He comes to Amtrak from Gate Group, a global provider of products, services and solutions for the aviation industry, where he served as chief commercial officer.

Wilander has more than 35 years of airline industry experience, having previously held the role of managing director on-board services for Delta Air Lines, where he was responsible for the worldwide catering operation, food and beverage design and implementation, on-board retail programs, and crew service delivery procedures.

In his new role, he will establish Amtrak’s customer service standards.

Dennis Newman joined Amtrak on Dec. 4 as vice president, schedule and consist planning. Newman will be responsible for the execution of Amtrak’s network strategy through schedule planning and capacity management of trains in the Northeast Corridor, state supported, and long distance services, and ensuring that route capacity is managed to optimize load factor and revenue, and stays responsive to market conditions and demand.

He was most recently vice president, sales, at Dish Network. Prior to that, he was vice president, network planning at Delta Air Lines.

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