Many Amtrak Trains on CSX Tracks Took Taken Hit in Timekeeping in July, But Not all of Them

Not all Amtrak trains that run on CSX rails were plagued by poor timekeeping this past July, but many of them were.

An analysis by Trains magazine found that the Silver Meteor, Silver Star, Palmetto, Cardinal, Hoosier State and Maple Leaf suffered serious deterioration in their on-time performance in July compared with the previous 12 months.

The Silver Service and Palmetto ran late 80 percent of the time compared with 56 percent of the time over the past 12 months.

The Cardinal was late 77 percent of the time compared with 43 percent in the previous 12 months.

The on-time performance of the Hoosier State dipped to 54 percent in July, down from 77 percent over the past 12 months.

The Maple Leaf’s timekeeping declined from 77 percent over the past 12 months to 61 percent in July. However, issues on Metro-North in the New York City region caused some of the delays.

Emerging relatively unaffected by the CSX troubles were the Auto TrainCapitol LimitedLake Shore LimitedEmpire Service, and Carolinian/Piedmont. The on-time performance of those trains either improved or held steady.

When the on-time performance did decline, it has more to do with factors other than CSX dispatching.

For example, the Capitol Limited was late 66 percent of the time in July compared with 58 percent during the previous year.

Much of the delay to Nos. 29 and 30 occurred on Norfolk Southern between Chicago and Pittsburgh.

Likewise, most of the delays to the Lake Shore Limited could be attributed to NS.

The Lake Shore Limited was late 64 percent of the time in July, which was down from 53 percent in the past 12 months.

Half of the delays to Nos. 48 and 49 occurred between Chicago and Cleveland, which is owned and dispatched by NS.

Thirty-percent of the delays to the Boston section of the Lake Shore were due to CSX freight train interference.

On the Empire Corridor, trains posted a 78 percent on-time performance in July, down from 84 percent over the past 12 months. However, most of the delays occurred on Metro North tracks.

The Auto Train’s timekeeping improved in July to 66 percent versus 56 percent over the past year.

The Carolinian/Piedmont service posted a 57 percent on-time record in July, which was up from 54 percent over the past year.

Although Amtrak would not say if poor on-time performance has affected ridership, spokesman Marc Magliari said arriving on time is the biggest single factor in customer satisfaction.

“Amtrak performance on a route is often the ‘canary in the coal mine,’ ” Magliari said. “If our trains are not running well, the freight trains are often not running well.

“The numbers speak for themselves every month. Host railroads make operational and dispatching decisions that can result in delays to our trains and cause our trains not to make the times on the schedules the host railroads have agreed to meet.”

For its part, CSX acknowledges Amtrak trains have been delayed, but spokesman Rob Doolittle compared it to the undesired effects that CSX customers have had as the railroad implemented a new operating plan.

“We value all of our customers, including Amtrak, and we have worked diligently to resolve those issues as they have emerged.”

Doolittle insisted that CSX dispatcher continue to provide Amtrak trains with preference in accordance with federal law.

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