CSX Denies Deliberately Delaying Amtrak

CSX is denying that it has been short-changing Amtrak trains in favor of its own freight trains.

In a statement, a CSX spokesman said that the railroad “recognizes the important benefits that passenger rail service can provide to the public.”

Spokesman Rob Doolittle said that CSX has a long history of supporting passenger service across its network and that it provides Amtrak preference in accordance with federal law.

But the Lafayette (Indiana) Journal & Courier reported that those comments are at odds with a directive given by a CSX supervisor to dispatchers.

“Give high priority to [freight trains] Q031/Q032,” the supervisor  wrote in an email obtained by the newspaper. “If we are meeting with Amtrak make the delay on Amtrak first. If Amtrak is running down one of these trains go ahead and get to the point Amtrak is seeing the (end of the freight train) before we get them around.”

The Journal & Courier said that Amtrak’s own on-time performance statistics show that delays have become frequent while on CSX.

“We are one of the customers who have been disappointed by CSX’s performance on this and other routes around the country,” Amtrak spokesman Marc Magliari said, making a specific reference to the Chicago-Indianapolis corridor used by Amtrak’s Hoosier State and Cardinal.

“CSX has made a series of operational decisions and dispatching decisions that have not given these trains the priority to which we’re entitled and the reliability that we  expect.”

Magliari said Amtrak has begun tracking how much money it has lost across its network due to CSX’s problems. That includes compensation for displaced passengers, the cost of getting passengers to other train stations to make connections, and additional crew costs.

“There has not been improvement in August thus far [in on-time performance], and there’s only a few days left,” Magliari said.

Amtrak crews will communicate to passengers why delays are occurring. “The proof of the pudding is in the tasting, and we are very transparent about how sweet or sour this pudding is,” Magliari said.

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